Shipping & Delivery Information

Pre Christmas Orders:

Orders placed up until 2pm on Friday 20th should be delivered on Saturday 21st. 

Orders placed up until 2pm on Monday 23rd should be delivered on Christmas Eve. 

We're also open for click and collect orders at D13 YD39 until 1pm on Christmas Eve. 

Wishing you a very happy Christmas!
 

Order by 2pm for next working day delivery

Place your order with us before 2pm and we will pick and pack your order the same day for next working day delivery with DPD nationwide. Most DPD depots also work Saturdays now too so if you order on a Friday before 2pm, you should get it on the Saturday.
 

FREE DELIVERY in the Republic of Ireland on orders over €75

We use the following providers to get your order to you as quickly and cheaply as possible:

DPD Couriers: €4.99 for next working day delivery up to 21kgs within Ireland.

Deliveries are made by DPD Monday – Saturday between 8am and 6pm.

For our next day service, if you place an order before 2pm Monday – Friday it will arrive the next day. Any orders placed from Friday after 2pm – Sunday will arrive on Tuesday.

You will also receive a tracking number once your order has been despatched to enable you to track your delivery.

DPD will send you a message giving you a time delivery window when to expect your delivery. You can also track and manage your delivery using the DPD phone app and your tracking number.

Proof of Delivery for Receiver - DPD drivers take an image of each successful delivery, whether it is handed to you, to your neighbour or left in a safe place. You will automatically receive an email alerting you on each successful delivery which will contain a link to view your Proof of Delivery image.

Most orders will arrive with you the following day. Sometimes deliveries may take 2 days depending on what time you place your order. 2pm is our cut off for next day delivery but sometimes we can still add your order to the collection after this time. On rare occasions orders may take more than 2 days to deliver and we will let you know what the hold up is if this is the case.
 

Packaging:

We aim to use the least amount of packaging possible so we reuse the boxes and packaging we receive from suppliers so don't be alarmed if your new bubble bath arrives in a baby wipes box!
 

Deliveries to the EU:

Shipping to Europe costs from €8.75 and takes 2+ days depending on your location - we ship through DPD Couriers & An Post. 

Unfortunately areas not covered by our DPD or An Post Services including: Andorra, Faroe Islands, Greenland, Aland, Corsica, Guadeloupe, Martinique, La Reunion, Franz, French Guyana, St. Pierre & Miquelon Mayotte, New Caledonia, French Polynesia, Wallis & Futuna, Madeira, Azores, San Marino, Sardinia, Livignio, Melila & Ceuta, Balearic, Canary Islands. 

Northern Ireland
We ship to Northern Ireland with DPD at a cost of €4.99. We do not offer free shipping to NI.

UK/BREXIT:
Unfortunately since Brexit we cant ship to you in the UK without setting up a UK Vat number and as a small business its not an option for us, so we can’t ship anything to the UK unfortunately.

Deliveries Worldwide:

We can use An Post Registered Post or International couriers to ship around the world. Prices vary depending on weight, get in touch for prices. 
 

Returns Policy

If you need to return an item, simply send us an email stating what the item is, why you wish to return it and when you purchased it. We will then email you instructions on how to return it to us to get your refund. Alternatively call us on +353 1 839 7637 with the same information.

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (if you received an incorrect or defective item, etc.).

You should expect to receive your refund within one week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 4 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Backorders:

Occasionally items may become out-of-stock so we will either part-ship your order or wait a short while for the remaining product/s to come back into stock before shipping. In either case we will inform you and you will only be charged for one delivery.