Planetbox Rover Replacement Latch
Our summary: Lost latches can be replaced so you can continue to use your Planetbox lunchbox for years to come.
Each PlanetBox comes with an easy to use and adjust latch. Your latch should stay securely attached to your lunchbox. However, there are times when people have taken them off and they have been misplaced/lost. You can order a replacement latch here.
Dishwasher safe.
PlanetBox products contains small parts and are not intended for children under 3 years of age.
If your existing latch has become loose please note that these stainless steel items are warrantied for 5 years from original date of purchase. The latches can loosen up. The good news is that they are adjustable. You can bend them for a tighter or looser fit depending upon what works best for you. To adjust the latch, place your PlanetBox on a firm surface and open the clip. Then put your thumbs on both sides at the top of the clip and give it a firm push towards the box (away from you).
Test the latch by opening and closing it to see if it is now tight enough. If not, try again pushing a little harder this time. It requires a small, but hard push to move the latch wire ever so slightly. Here is the link to a short video showing you how:
If the latch is too hard to push, you may want to try wearing gloves to protect your hands and use a hair dryer to warm up the metal a bit which will make it easier to adjust. If you are unable to adjust the latch, please let us know and we can send replacement latch to you.
Order by 2pm for next day delivery
Place your order with us before 2pm and we will pick and pack your order the same day for next day delivery with DPD nationwide.
FREE DELIVERY in the Republic of Ireland on orders over €75!!!
We use the following providers to get your order to you as quickly and cheaply as possible:
DPD Couriers: €4.99 for next working day delivery up to 21kgs within Ireland.
Most orders will arrive with you the following day. Sometimes deliveries may take 2 days depending on what time you place your order. 2pm is our cut off for next day delivery but sometimes we can still add your order to the collection after this time. On rare occasions orders may take more than 2 days to deliver and we will let you know what the hold up is if this is the case.
Packaging:
We aim to use the least amount of packaging possible so we reuse the boxes and packaging we receive from suppliers so don't be alarmed if your new bubble bath arrives in a baby wipes box!
Click and Collect Orders:
Your click and collect orders are usually ready to collect within minutes of placing your order. We're open for click and collect from 9:30-5 Monday to Friday and 10-4 on Saturday. (If you need urgent breastfeeding items etc outside of these hours, please get in touch with siobhan@earthmother.ie and we'll try our best to get them to you).
1. At the sliding gates entrance to 49 Grange Avenue, turn left into the parking spaces nearest the back building. Follow the pedestrian walkway behind the yellow rail. If you've a little one in the car or want to maintain more social distance, give us a ring on 01-8397637 and we'll bring your order to your car.
2. On foot, please stay left behind the yellow lines on the pedestrian walkway and don't cross the working forklift yard.
Please do not drive or walk into the working yard/forklift area.
Directions:
Turn into the industrial estate from Grange Road.
Take a left at the first T junction
Number 49 is the last building on the right hand side (Brown building with sign for Heterochem at the front). Turn left at the gated entrance and around the corner for our parking spots.
Northern Ireland
We do ship to Northern Ireland with DPD at a cost of €4.99. We do not offer free shipping to NI.
Europe Deliveries:
Shipping to Europe costs from €7.50 and takes 2+ days depending on your location - we ship through DPD Couriers & An Post.
UK Deliveries:
Unfortunately since Brexit we cant ship to you in the UK without setting up a UK VAT number and as a small business its not an option for us, so we can’t ship anything unfortunately.
Worldwide deliveries:
We can use An Post Registered Post to ship around the world. Get in touch to discuss prices.
Returns Policy:
You may return new, unopened items within 14 days of delivery for a full refund.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within one week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 4 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
You may return unworn garments like Modi Bodi Period Underwear or Boba baby wraps only in original unopened packaging for a credit or refund within 30 days of your purchase.
If you need to return an item, simply send us an email telling us what the item is and why you wish to return it. We will then email you instructions on how to return it to us to get your refund. Alternatively call us on +353 1 839 7637.
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